The Alkaff Mansion

DISAPPOINTING EXPERIENCE WITH WEDDING PACKAGE AND PLANNING TDLR: Avoid at all costs. Terrible value for money. Poor customer service, super rude imo. Book with a proper hotel or restaurant instead. 1. NO TRANSPARENCY. Booked wedding package with Alkaff Mansion >1.5 years in advance. Expressly asked if there were upcoming promotions, was told there weren't any. Just 2 months later, they released a promotion with much more favorable terms. 2. RUDE TO CUSTOMERS. Alvin Chua (management) was rude. Aside from denying requests to match some of the promo terms, he also threatened to revoke some of the perks offered, just because we dared to negotiate further. 3. UNWILLING TO ACCOMODATE. Super appalled by their unwillingness to accommodate requests that wouldn't even have incurred additional costs for them (e.g., waiver of after hours venue fee, which was part of the promo). 4. DOESN'T CARE ABOUT THEIR OWN STAFF. Raised a precedent where one of their salespersons offered promotional terms outside the official period. Management put us in the uncomfortable position of choosing to whether to report (and sabo) that salesperson to them in order to get more perks. When asked to guarantee that it wouldn't discipline that staff member, they outright refused. Most recent promo for comparison: - Free big pan seafood paella - $500++ F&B credits - Complimentary wedding favors - 15 bottles corkage waiver - Complimentary after hours venue waiver (and waiver of min. spend) - 2D1N Fullerton Bay Hotel stay Overall, our experience was not in line with expectations, especially considering the high price.

DISAPPOINTING EXPERIENCE WITH WEDDING PACKAGE AND PLANNING TDLR: Avoid at all costs. Terrible value for money. Poor customer service, super rude imo. Book with a proper hotel or restaurant instead. 1. NO TRANSPARENCY. Booked wedding package with Alkaff Mansion >1.5 years in advance. Expressly asked if there were upcoming promotions, was told there weren't any. Just 2 months later, they released a promotion with much more favorable terms. 2. RUDE TO CUSTOMERS. Alvin Chua (management) was rude. Aside from denying requests to match some of the promo terms, he also threatened to revoke some of the perks offered, just because we dared to negotiate further. 3. UNWILLING TO ACCOMODATE. Super appalled by their unwillingness to accommodate requests that wouldn't even have incurred additional costs for them (e.g., waiver of after hours venue fee, which was part of the promo). 4. DOESN'T CARE ABOUT THEIR OWN STAFF. Raised a precedent where one of their salespersons offered promotional terms outside the official period. Management put us in the uncomfortable position of choosing to whether to report (and sabo) that salesperson to them in order to get more perks. When asked to guarantee that it wouldn't discipline that staff member, they outright refused. Most recent promo for comparison: - Free big pan seafood paella - $500++ F&B credits - Complimentary wedding favors - 15 bottles corkage waiver - Complimentary after hours venue waiver (and waiver of min. spend) - 2D1N Fullerton Bay Hotel stay Overall, our experience was not in line with expectations, especially considering the high price.

attended a wedding lunch on the second floor for the first time. though the room is a bit tight, the layout, service and arrangement are good. the western lunch served includes a choice of different main courses. parking was a concern before we arrived because there are limited lots. however, there is a sizable public carpark just before turning in to the road leading to the mansion. unless you drive or grab there is no alternative public transport. not sure whether there is good provision for people on wheelchairs. as it is a old building, the stairs, steps may be a challenge. we were told there is a lift to second floor, perhaps hidden, everyone walk up the wooden stairs.

attended a wedding lunch on the second floor for the first time. though the room is a bit tight, the layout, service and arrangement are good. the western lunch served includes a choice of different main courses. parking was a concern before we arrived because there are limited lots. however, there is a sizable public carpark just before turning in to the road leading to the mansion. unless you drive or grab there is no alternative public transport. not sure whether there is good provision for people on wheelchairs. as it is a old building, the stairs, steps may be a challenge. we were told there is a lift to second floor, perhaps hidden, everyone walk up the wooden stairs.

🚨PSA: DO NOT BOOK WEDDING PACKAGE BEFORE READING THIS🚨‼️‼️‼️ TLDR: Avoid like the plague unless booking on terms similar to the most recent promotion (see bottom of this review). Given the $$$$$$, value for money is nonexistent, and you'll get treated poorly if you dare to ask for fairness / flexibility / sympathy. In the process, they'd probably throw their employees under the bus too. Save yourself the headache and book with a proper respectable hotel. Frankly, I would boycott 1-Host entirely given our horrible experience. 1. UNFAIR TREATMENT: We booked the most expensive package with 1-Host more than 1.5 years in advance, only to hear of a promotion offering much better terms just 2 months later. There wasn't any transparency despite us explicitly asking if there were any upcoming promotions / discounts beforehand. 2. RUDE AND DISMISSIVE MANAGEMENT: Management (Alvin Chua) had a flippant “take it or leave it” attitude and even threatened to revoke the few perks offered when we tried to negotiate further. 3. INFLEXIBILITY: Management refused to match the promotion, even in ways that did not result in additional costs to 1-Host at all (e.g., waiver of after-party venue fee, which was part of the promotional package). You can definitely get much more flexibility when negotiating with hotels / other restaurants. 4. THROWS EMPLOYEES UNDER THE BUS: A 1-Host salesperson offered the promotional package to our friend outside of the promotional period. When we brought this up to show that flexibility is possible, the management asked us to report the salesperson to them. We said we would do it if they guaranteed to us in writing that they would not discipline the salesperson for it. They refused to provide us this guarantee, so we didn't disclose the salesperson's name. 5. SALESPERSON LACKED AUTHORITY: Our salesperson lacked the authority to make the decisions that mattered to us, leaving us feeling undervalued and unheard. Most recent promo terms for comparison: - Free big pan seafood paella - $500++ F&B credits - Complimentary wedding favors - 15 bottles corkage waiver - Complimentary after-party venue waiver (and waiver of $2000 min spend) - 2D1N Fullerton Bay Hotel stay

🚨PSA: DO NOT BOOK WEDDING PACKAGE BEFORE READING THIS🚨‼️‼️‼️ TLDR: Avoid like the plague unless booking on terms similar to the most recent promotion (see bottom of this review). Given the $$$$$$, value for money is nonexistent, and you'll get treated poorly if you dare to ask for fairness / flexibility / sympathy. In the process, they'd probably throw their employees under the bus too. Save yourself the headache and book with a proper respectable hotel. Frankly, I would boycott 1-Host entirely given our horrible experience. 1. UNFAIR TREATMENT: We booked the most expensive package with 1-Host more than 1.5 years in advance, only to hear of a promotion offering much better terms just 2 months later. There wasn't any transparency despite us explicitly asking if there were any upcoming promotions / discounts beforehand. 2. RUDE AND DISMISSIVE MANAGEMENT: Management (Alvin Chua) had a flippant “take it or leave it” attitude and even threatened to revoke the few perks offered when we tried to negotiate further. 3. INFLEXIBILITY: Management refused to match the promotion, even in ways that did not result in additional costs to 1-Host at all (e.g., waiver of after-party venue fee, which was part of the promotional package). You can definitely get much more flexibility when negotiating with hotels / other restaurants. 4. THROWS EMPLOYEES UNDER THE BUS: A 1-Host salesperson offered the promotional package to our friend outside of the promotional period. When we brought this up to show that flexibility is possible, the management asked us to report the salesperson to them. We said we would do it if they guaranteed to us in writing that they would not discipline the salesperson for it. They refused to provide us this guarantee, so we didn't disclose the salesperson's name. 5. SALESPERSON LACKED AUTHORITY: Our salesperson lacked the authority to make the decisions that mattered to us, leaving us feeling undervalued and unheard. Most recent promo terms for comparison: - Free big pan seafood paella - $500++ F&B credits - Complimentary wedding favors - 15 bottles corkage waiver - Complimentary after-party venue waiver (and waiver of $2000 min spend) - 2D1N Fullerton Bay Hotel stay

We were excited to have our wedding at Alkaff Mansion under 1-Host, but our experience with them has left us feeling disappointed and frustrated. We are writing this review to share our experience so that other couples can make a fully informed decision before committing to 1-Host for their big day. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including: - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly: "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave: "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.

We were excited to have our wedding at Alkaff Mansion under 1-Host, but our experience with them has left us feeling disappointed and frustrated. We are writing this review to share our experience so that other couples can make a fully informed decision before committing to 1-Host for their big day. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including: - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly: "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave: "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.

We were excited to have our wedding at Alkaff Mansion under 1-Host, but our experience with them has left us feeling disappointed and frustrated. We are writing this review to share our experience so that other couples can make a fully informed decision before committing to 1-Host for their big day. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including (see screenshot attached, which includes both Alkaff’s and Flowerhill’s perks): - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly (see screenshot): "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave (see screenshot): "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.

We were excited to have our wedding at Alkaff Mansion under 1-Host, but our experience with them has left us feeling disappointed and frustrated. We are writing this review to share our experience so that other couples can make a fully informed decision before committing to 1-Host for their big day. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including (see screenshot attached, which includes both Alkaff’s and Flowerhill’s perks): - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly (see screenshot): "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave (see screenshot): "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.