Conrad Singapore Marina Bay

So glad we decided on the Conrad Centennial for our ROM weekend. Executive room was a comfortable good size and well maintained. Exceptional service from Alam and team at the executive lounge. Hope to be back soon!

So glad we decided on the Conrad Centennial for our ROM weekend. Executive room was a comfortable good size and well maintained. Exceptional service from Alam and team at the executive lounge. Hope to be back soon!

My wife & I had the pleasure of holding our wedding lunch on 25th Jan with Conrad Centennial (The Pavilion) & we had zero regrets! Christopher - our sales manager/wedding coordinator, gave his utmost best to be as responsive as he could and always answering to all of our queries patiently! Appreciate that he almost replies to us almost instantly nearing to the date of our wedding - we really appreciate the promptness! Chris often listened to our ideas & gave constructive inputs and advice along the way. He was also supportive during our AV testing/rehearsal where he actively involved himself in helping to mitigate IT issues & even staging our walk-ins - which was really impressive even to our bridal team (some who have wedding experiences at other hotels themselves)! Dave - our banquet manager was involved in tea ceremony and the wedding lunch, and his performance exceeded our expectations! He was polite, reliable, attentive to details, made arrangements to cater to our guests with dietary restrictions, prioritized our guests and made them feel welcomed. (many praises from our guests about the level of service provided by the team) Although we were running behind schedule, he has managed the situation perfectly to allow us to finish the event on time. We felt at ease with him running the ground throughout the event! Aunty Hui Fang - one of the service staff whom assisted in tea ceremony and wedding lunch, has a kind demeanor (and a motherly vibe) and keeps her smile throughout the day. She guided us and our bridesmaid patiently on the tea ceremony process and assured us that we are in good hands! During the wedding lunch, she was very prompt in her service at our tables and even helped my wife with her dress when standing/sitting down to make her feel comfortable. Our family members that were served by her also praised her for being prompt and professional. Overall, we had a more than pleasant experience with our wedding lunch at Conrad Centennial. Our guests have nothing but praises for the professional service staff, the delicious food menu, and the beautiful and spacious bridal suite. Thank you for creating such memories for us and our guests. 🥰 From: George & Felicia

My wife & I had the pleasure of holding our wedding lunch on 25th Jan with Conrad Centennial (The Pavilion) & we had zero regrets! Christopher - our sales manager/wedding coordinator, gave his utmost best to be as responsive as he could and always answering to all of our queries patiently! Appreciate that he almost replies to us almost instantly nearing to the date of our wedding - we really appreciate the promptness! Chris often listened to our ideas & gave constructive inputs and advice along the way. He was also supportive during our AV testing/rehearsal where he actively involved himself in helping to mitigate IT issues & even staging our walk-ins - which was really impressive even to our bridal team (some who have wedding experiences at other hotels themselves)! Dave - our banquet manager was involved in tea ceremony and the wedding lunch, and his performance exceeded our expectations! He was polite, reliable, attentive to details, made arrangements to cater to our guests with dietary restrictions, prioritized our guests and made them feel welcomed. (many praises from our guests about the level of service provided by the team) Although we were running behind schedule, he has managed the situation perfectly to allow us to finish the event on time. We felt at ease with him running the ground throughout the event! Aunty Hui Fang - one of the service staff whom assisted in tea ceremony and wedding lunch, has a kind demeanor (and a motherly vibe) and keeps her smile throughout the day. She guided us and our bridesmaid patiently on the tea ceremony process and assured us that we are in good hands! During the wedding lunch, she was very prompt in her service at our tables and even helped my wife with her dress when standing/sitting down to make her feel comfortable. Our family members that were served by her also praised her for being prompt and professional. Overall, we had a more than pleasant experience with our wedding lunch at Conrad Centennial. Our guests have nothing but praises for the professional service staff, the delicious food menu, and the beautiful and spacious bridal suite. Thank you for creating such memories for us and our guests. 🥰 From: George & Felicia

It was so nice and clean and the breakfast was so delicious. I was a Marriott elite member but late checkout was not allowed. It was inconvenient that I couldn't use the drink credit after checkout. Even if I could only use it on the day of checkout, it would have been nice to have a cup of coffee when I got my luggage and leave, but they said no. Does this make a big difference???? The nasi lemak and gelato ice cream for breakfast (not cheap, but high-quality) were so delicious. The staff was friendly, the amenities were pretty, and there were many towels provided. I didn't use it, but it was nice that I could shower at the 4th floor pool after checkout.

It was so nice and clean and the breakfast was so delicious. I was a Marriott elite member but late checkout was not allowed. It was inconvenient that I couldn't use the drink credit after checkout. Even if I could only use it on the day of checkout, it would have been nice to have a cup of coffee when I got my luggage and leave, but they said no. Does this make a big difference???? The nasi lemak and gelato ice cream for breakfast (not cheap, but high-quality) were so delicious. The staff was friendly, the amenities were pretty, and there were many towels provided. I didn't use it, but it was nice that I could shower at the 4th floor pool after checkout.

Wedding Coordinator Throughout the planning process, we had three wedding coordinators—Chris, Connie, and finally Clarabelle. Chris, the initial coordinator, failed to deliver on promises, such as sending invoices and completing the soft booking by the agreed deadline. He then went on leave and became unresponsive for over a month before being replaced. Connie, who took over, later resigned, passing the portfolio to Clarabelle just weeks before the wedding. The experience was frustrating due to repeated miscommunication and unresponsiveness. Chris had initially promised no cleaning fees for burst balloons (as long as confetti wasn’t used), but this was overturned by Clarabelle (communicated with management), forcing us to pay additional fees. A consistent issue across all coordinators was their lack of responsiveness. They would set deadlines in writing but fail to follow up or provide updates. Multiple follow-ups were ignored, causing unnecessary stress. While Clarabelle eventually did a decent job after meeting face-to-face, this repeated pattern of poor communication and mismanagement impacted our experience significantly. If they needed more time, they could have communicated that instead of leaving us in the dark. Banquet Management Dave, the banquet manager, was professional and patient, but Eddie, the director, was rude and unprofessional. Eddie shouted at staff before the banquet over space issues. The vendor stylist had requested a two-meter aisle, but Eddie failed to account for the extra space needed for chairs. He initially refused to adjust (requested by the vendor and banquet manager) until I stepped in to justify, and even then, his hostility and poor attitude reflected badly on the hotel. Such behavior is unacceptable for someone in a leadership position. When I raised the issue, Eddie initially refused to adjust and only complied after I intervened. However, his attitude remained hostile, and he vented his frustration on the staff, creating an unprofessional and tense atmosphere. Such behavior is appalling for someone in a leadership role, and I strongly recommend Eddie be placed on a Performance Improvement Plan (PIP) to address his attitude, communication, and ability to manage situations effectively. Bridal Suite Stay The bridal suite was disappointing. One power outlet in the bedroom was not working, leaving us reliant on a single outlet near the bed. The living room had only one set of outlets located in the corner of the table—insufficient for a suite of this size. Additionally, the outlets were unstable, frequently turning on and off, making it difficult to charge devices reliably. I strongly recommend future couples bring several portable chargers and ensure they are fully charged beforehand, as it is nearly impossible to use devices comfortably while charging in the bridal suite. Adding to the disappointment, the suite lacked a bidet, which is a basic amenity and should be standard in a five-star hotel. Massage Experience The massage at Essence Vale was poor. The masseuse, Sue, repeatedly caused discomfort by massaging my bones despite my feedback. When I raised concerns, she laughed and dismissed them. The spa is severely understaffed, with only two masseuses, neither of whom seemed properly trained to provide a professional experience. I ended the session early out of frustration and received only a 10% discount as compensation. The dismissive attitude from the staff made the experience worse. If you’re seeking a real massage, I strongly recommend visiting a real massage parlor rather than this hotel spa. Overall While Dave was a bright spot, the unprofessional behavior of Eddie, poor communication from coordinators, subpar bridal suite amenities, and disappointing spa experience made this far below expectations for a five-star hotel. I cannot recommend Conrad Centennial for weddings or massage services.

Wedding Coordinator Throughout the planning process, we had three wedding coordinators—Chris, Connie, and finally Clarabelle. Chris, the initial coordinator, failed to deliver on promises, such as sending invoices and completing the soft booking by the agreed deadline. He then went on leave and became unresponsive for over a month before being replaced. Connie, who took over, later resigned, passing the portfolio to Clarabelle just weeks before the wedding. The experience was frustrating due to repeated miscommunication and unresponsiveness. Chris had initially promised no cleaning fees for burst balloons (as long as confetti wasn’t used), but this was overturned by Clarabelle (communicated with management), forcing us to pay additional fees. A consistent issue across all coordinators was their lack of responsiveness. They would set deadlines in writing but fail to follow up or provide updates. Multiple follow-ups were ignored, causing unnecessary stress. While Clarabelle eventually did a decent job after meeting face-to-face, this repeated pattern of poor communication and mismanagement impacted our experience significantly. If they needed more time, they could have communicated that instead of leaving us in the dark. Banquet Management Dave, the banquet manager, was professional and patient, but Eddie, the director, was rude and unprofessional. Eddie shouted at staff before the banquet over space issues. The vendor stylist had requested a two-meter aisle, but Eddie failed to account for the extra space needed for chairs. He initially refused to adjust (requested by the vendor and banquet manager) until I stepped in to justify, and even then, his hostility and poor attitude reflected badly on the hotel. Such behavior is unacceptable for someone in a leadership position. When I raised the issue, Eddie initially refused to adjust and only complied after I intervened. However, his attitude remained hostile, and he vented his frustration on the staff, creating an unprofessional and tense atmosphere. Such behavior is appalling for someone in a leadership role, and I strongly recommend Eddie be placed on a Performance Improvement Plan (PIP) to address his attitude, communication, and ability to manage situations effectively. Bridal Suite Stay The bridal suite was disappointing. One power outlet in the bedroom was not working, leaving us reliant on a single outlet near the bed. The living room had only one set of outlets located in the corner of the table—insufficient for a suite of this size. Additionally, the outlets were unstable, frequently turning on and off, making it difficult to charge devices reliably. I strongly recommend future couples bring several portable chargers and ensure they are fully charged beforehand, as it is nearly impossible to use devices comfortably while charging in the bridal suite. Adding to the disappointment, the suite lacked a bidet, which is a basic amenity and should be standard in a five-star hotel. Massage Experience The massage at Essence Vale was poor. The masseuse, Sue, repeatedly caused discomfort by massaging my bones despite my feedback. When I raised concerns, she laughed and dismissed them. The spa is severely understaffed, with only two masseuses, neither of whom seemed properly trained to provide a professional experience. I ended the session early out of frustration and received only a 10% discount as compensation. The dismissive attitude from the staff made the experience worse. If you’re seeking a real massage, I strongly recommend visiting a real massage parlor rather than this hotel spa. Overall While Dave was a bright spot, the unprofessional behavior of Eddie, poor communication from coordinators, subpar bridal suite amenities, and disappointing spa experience made this far below expectations for a five-star hotel. I cannot recommend Conrad Centennial for weddings or massage services.

Hi ladies, I’ve had my wedding on jan 2024. I guess all in all everything was great, but we were very disappointed with the service by how our wc handled the issues during our wedding. A big issue was that the venue was booked till 11pm, 1030pm onwards the staff was packing up the tables, some even rolling out the tables. This causes distress to our guests that are still seated inside. Upon checkout, our wc say he will def investigate and revert as it’s not acceptable. Well fast fwd, there’s no outcome and in bt he didn’t reply WhatsApp, the latest email from him was another “we will investigate”. And this was back in January. It felt transactional after the wedding is done, 0 service recovery

Hi ladies, I’ve had my wedding on jan 2024. I guess all in all everything was great, but we were very disappointed with the service by how our wc handled the issues during our wedding. A big issue was that the venue was booked till 11pm, 1030pm onwards the staff was packing up the tables, some even rolling out the tables. This causes distress to our guests that are still seated inside. Upon checkout, our wc say he will def investigate and revert as it’s not acceptable. Well fast fwd, there’s no outcome and in bt he didn’t reply WhatsApp, the latest email from him was another “we will investigate”. And this was back in January. It felt transactional after the wedding is done, 0 service recovery