1-Host

We had our wedding lunch at 1-ATICO, and it was an amazing experience! Our planner, Celest, was incredibly helpful and always responded quickly, making the planning process smooth and stress-free. On the actual day, the manager was fantastic, very experienced, attentive, and always ready to assist, ensuring everything went seamlessly. The venue itself was stunning! The breathtaking view made for the perfect backdrop, and our guests couldn’t stop taking photos. If you’re looking for a beautiful and well-managed space for a special occasion, I highly recommend 1-ATICO!

We had our wedding lunch at 1-ATICO, and it was an amazing experience! Our planner, Celest, was incredibly helpful and always responded quickly, making the planning process smooth and stress-free. On the actual day, the manager was fantastic, very experienced, attentive, and always ready to assist, ensuring everything went seamlessly. The venue itself was stunning! The breathtaking view made for the perfect backdrop, and our guests couldn’t stop taking photos. If you’re looking for a beautiful and well-managed space for a special occasion, I highly recommend 1-ATICO!

We had the pleasure of working with Shanice and her team for our ROM event at Au Balcon at The Garage, and we couldn't be more grateful for all the help and support - always offering advice and guidance when needed. Shanice and her team truly knew what to do and provided us with valuable suggestions throughout the process. The planning couldn't have been easier with the helpful coordination templates and the in-house florist, which made everything come together seamlessly. What impressed us most was that Shanice stayed till the very end, making sure everything was wrapped up perfectly. We felt completely taken care of, and we can't thank her enough for all her hard work!

We had the pleasure of working with Shanice and her team for our ROM event at Au Balcon at The Garage, and we couldn't be more grateful for all the help and support - always offering advice and guidance when needed. Shanice and her team truly knew what to do and provided us with valuable suggestions throughout the process. The planning couldn't have been easier with the helpful coordination templates and the in-house florist, which made everything come together seamlessly. What impressed us most was that Shanice stayed till the very end, making sure everything was wrapped up perfectly. We felt completely taken care of, and we can't thank her enough for all her hard work!

We cannot thank Shanice enough for everything she did for our wedding! From the moment we started planning, she was incredibly detailed and meticulous, and her guidance was invaluable to us! She always provided us with prompt responses and assisted us with any requests that we bombarded her with. Throughout our wedding day, she was not only helpful and patient, but she also kept us calm through all the madness! She also went above and beyond which made us feel completely supported and taken care of. We truly highly recommend her and we couldn’t have asked for a better coordinator. Thank you again, Shanice!! You made our big day perfect! :’) aside from Shanice, the team at au balcon and 1-host were really efficient and great, leading our guests to have a wonderful time as well!

We cannot thank Shanice enough for everything she did for our wedding! From the moment we started planning, she was incredibly detailed and meticulous, and her guidance was invaluable to us! She always provided us with prompt responses and assisted us with any requests that we bombarded her with. Throughout our wedding day, she was not only helpful and patient, but she also kept us calm through all the madness! She also went above and beyond which made us feel completely supported and taken care of. We truly highly recommend her and we couldn’t have asked for a better coordinator. Thank you again, Shanice!! You made our big day perfect! :’) aside from Shanice, the team at au balcon and 1-host were really efficient and great, leading our guests to have a wonderful time as well!

We just had our wedding at Au Balcon. Overall, we had an enjoyable and great time having our time here. Shanice, our wedding planner, was there throughout our entire wedding and guided us through our entire process. Shanice is really the best and she helped ensure our wedding went through very smoothly. For example, she ensured that our bride looked the best and prettiest throughout the day. Next example was she offered to pour us our tea during the tea ceremony, and our solemnisation too! Thanks alot Shanice :) if you guys can request for a wedding planner, please request for Shanice! Au Balcon restaurant staff is also very courteous and proactive, very well done! 👍👍

We just had our wedding at Au Balcon. Overall, we had an enjoyable and great time having our time here. Shanice, our wedding planner, was there throughout our entire wedding and guided us through our entire process. Shanice is really the best and she helped ensure our wedding went through very smoothly. For example, she ensured that our bride looked the best and prettiest throughout the day. Next example was she offered to pour us our tea during the tea ceremony, and our solemnisation too! Thanks alot Shanice :) if you guys can request for a wedding planner, please request for Shanice! Au Balcon restaurant staff is also very courteous and proactive, very well done! 👍👍

*Response from 1-Host to this review states that they would contact us to “address our concerns”. Again, there was no such contact.* Do not be fooled by the reviews here - please read the reviews on Bridely before making an informed choice. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including (see screenshot attached, which includes both Alkaff’s and Flowerhill’s perks): - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly (see screenshot): "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave (see screenshot): "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.

*Response from 1-Host to this review states that they would contact us to “address our concerns”. Again, there was no such contact.* Do not be fooled by the reviews here - please read the reviews on Bridely before making an informed choice. 1. Unequal and Unfair Wedding Package Terms When we signed our contract in April 2024, we were not informed of any upcoming promotions, despite asking explicitly about any upcoming events and being flexible with our wedding date. Just two months later, 1-Host introduced a 15th Anniversary Promotional Package, which offered vastly superior perks, including (see screenshot attached, which includes both Alkaff’s and Flowerhill’s perks): - Big Pan Seafood Paella live station - $500++ open credit - Complimentary wedding favors - Corkage waiver for 15 bottles - Complimentary usage of L1 indoor space for an after-party (which includes a waiver of a $1000++ venue fee and $2000 minimum spend) - 2D1N stay at the Fullerton Bay Hotel None of these were included in our package. Truthful vendors typically advise couples to keep an eye out for upcoming promotions, as it fosters goodwill and transparency. 1-Host, on the other hand, did not provide any such guidance, leaving us to unknowingly lock in an inferior deal just before a major promotion. What’s worse, we have friends who booked outside this promotion and still managed to negotiate for these perks—something 1-Host repeatedly told us was not possible. When we told them about this, they wanted us to throw the other salesperson under the bus by revealing who he/she was while simultaneously telling us that “no exception will be made” for us. As you can see, customer service stops at the point you put down your deposit. 2. Poor Customer Service & Take-It-or-Leave-It Attitude When we raised our concerns to 1-Host and attempted to negotiate a fair resolution, we faced delays, dismissiveness, and a complete unwillingness to engage in a reasonable discussion. - They took an average of two weeks to respond to each email or whatsapp message. - After a single phone call, they disappeared for three weeks, only to return with a rigid, take-it-or-leave-it offer. Alvin Chua, a senior manager, told us flatly (see screenshot): "If what [X] and I have tried so hard to get and offer does not make any difference and is still by far a cry from the package you were referring to, then perhaps we can revert back to your original package." - When we requested a simple and cost-free adjustment (converting part of our corkage waiver into F&B credits), we were denied and even told that the Compliance Team wanted to revoke the minor concessions they gave (see screenshot): "they wanted to revoke whatever [X] and I have offered already" This was a clear threat to revoke previous offers simply because we asked for a minor and reasonable adjustment. Instead of showing flexibility or goodwill, we were met with pressure tactics and an unwillingness to engage in a fair conversation. 3. Lack of Transparency & Commitment to Customer Satisfaction We turned to Joseph Ong, the founder of 1-Host, for a fair resolution. While he initially promised to look into the matter, his final response simply passed everything back to the team that had already dismissed our concerns. After months of waiting and back-and-forth discussions, the outcome was exactly the same as when we first raised the issue—if not worse, since Alvin Chua later told us that even their small concession was at risk of being revoked. Based on our experience, we cannot recommend 1-Host to other couples looking for a trustworthy, transparent, and customer-focused wedding venue. If you are considering Alkaff Mansion or any other 1-Host venue, be extremely cautious and insist on full clarity regarding promotions and package variations. A wedding is a once-in-a-lifetime event, and no couple should have to go through months of stressful negotiations just to be treated fairly. We hope this review helps future couples make a more informed decision.