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Novotel Singapore On Stevens

28 Stevens Road
Hotel
Chinese
Indian
Indoor
Glasshouse
Garden & Greenery
Ballroom

Reviews Highlights

4.2
27 reviews
5
59%
4
22%
3
7%
2
0%
1
11%
Venue
4.0
Service
3.8
Food
3.8

The Good

  • Generous food portions and great taste praised by guests (13 reviews)
  • Attentive, helpful, and professional banquet team and staff (15 reviews)
  • Ballroom and venue decor consistently described as beautiful (7 reviews)

The Bad

  • Issues with service responsiveness and event coordination (6 reviews)
  • Food quality and consistency concerns (6 reviews)

Rooms & Pricing

Polaris Ballroom

Capacity: 150-320 pax

Starts from

$142/pax

Winestone Restaurant

Capacity: 80-120 pax

Starts from

$165/pax

Reviews

Kimberly Fong
Couple3 years agoGoogle Maps
Venue: 5.0Service: 5.0Food: 5.0

I wanted to take a moment to share our heartfelt gratitude and appreciation for the extraordinary experience we had at Novotel on July 16, 2023, when w hosted our wedding dinner. From the very beginning stages of planning, the team's professionalism and keen attention to detail were evident. They were receptiveness to our ideas and the collaborative efforts to bring our vision to life was truly exceptional. The result was a wedding dinner that surpassed not only our expectations but our dreams as well. The care, concern, and impeccable service provided by the staff went above and beyond what we could have hoped for. The flawless execution of the dinner service, the seamless coordination of the event, and the warm and friendly attitudes of the team were all noticed and greatly appreciated by us and our guests. Speaking of our guests, the sheer number of compliments we've received regarding the exceptional experience they had at the wedding dinner is a testament to the remarkable effort you all put in. Some of them even personally texted us after the event to We are truly thankful to the dedication and hard work that our wedding dinner became an unforgettable and treasured event for all who attended. A special mention goes to Gowri and Kat, who played pivotal roles in curating every detail of our event. Their dedication and exceptional efforts have left an indelible mark on our hearts. Gowri, from the first interaction to the culmination of our event, her personalized approach and unwavering attention to our needs were truly extraordinary. She has not only provided exceptional service but also infused a sense of belonging and warmth into every interaction. Novotel by Stevens has transcended being just a hotel in our minds. It has become a haven where memories were woven, and bonds were strengthened. The cherished evening, made possible by your tireless dedication, has etched a special place for Novotel by Stevens in our hearts that cannot be quantified. Our gratitude extends to everyone involved, from the talented kitchen staff who crafted exquisite dishes to the service staff who ensured each guest was treated with the utmost care. You made us feel like honored and valued guests at our own celebration. If there is something really to complain about, then it would be the generous food portion that was served to the guests. Guests was sharing that they had to over-eat that night in order to finish the food on the table. So once again, Thank you Novotel Stevens. I'll never look at this hotel the same way again.

Z.
Guest3 years agoGoogle Maps
Venue: 4.0Service: 1.0Food: 4.0

Wedding coordinator Gowri was non-responsive and caused us lots of frustration during that 2-3 months leading up to my actual day. Multiple promptings were needed to chase for a response. On the actual day, found a mistake made by her regarding guest list display which was very unprofessional. Overall, the venue, decor, and food were great. Thanks to the helpful banquet team on the actual day. However, it was not a very good experience with the wedding coordinator. I hope the management can do something about the service.

Shawn Poh
Guest3 years agoGoogle Maps
Venue: 4.0Service: 5.0

Went for my friend's wedding lunch. Place is pretty well-designed and modern

Wz Chan
Guest3 years agoGoogle Maps
Venue: 4.0Service: 5.0Food: 3.0

Participated in a wedding lunch. Food was so-so, room was rather small, service was overall good.

Om mani padme hum
Couple4 years agoGoogle Maps
Venue: 5.0Service: 5.0Food: 4.0

Came here for food tasting for my wedding. Food is good tasting and generous portion. Head chef Andy Chiew is very kind man. ------------------------------ I would like to write a letter of recommendation for Gowri, Asli and Chef Andy. I held my wedding banquet at novotel on the 3 Dec 2022 and they and their team went out of their way to ensure that our wedding was a success. Ms Gowri was there every step of the way to advise us on all our queries regarding the banquet, she was ever so patient in explaining all the details despite being her Nth time doing it. Ms Gowri also resolved a miscommunication between the Chef and us regarding the pricing and food choices, Ms Gowri gave us the assurance that Novotel would honour what was conveyed to us and it made us feel that Novotel deals fairly with customers. Mr Asli, our banquent manager, was very sincere and warm. He guided us throughout our dry run and made sure we were well informed during our actual day. I learnt that Mr Asli has a hectic schedule, often staying in the hotel for the weekend events. I must say that Ms Gowri and Mr Asli are super dedicated workers. Chef Andy, also a very pleasant man, greeted us during our food tasting. He was very open to our requests during food tasting and made accommodations. Feedback from my guests were that the food was superb and portion sizing was large. None of my guests left hungry. Keep it up! Overall, i feel that the entire team at Novotel is very sincere, warm and accomodative. The team definitely feels like a helping hand in the most stressful of times planning for our wedding banquet. I would recommend Novotel to have your wedding banquet.

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