Wanted to give a 1 star initially due to bad workmanship of my wedding ring. The stone on my wedding ring dropped out after 2 days of wearing it. I went back to the store but was met with a rude staff and they said I did not take care of it. They did not apologies but instead told me that I am the only customer who experienced this (which I later found out is not true). I opted to repair the ring. 1 week after wearing it, the stone fell out for the 2nd time. I went back to the shop and was accused of not taking care of the ring, no apology. However, I gave a 3 star because the Manager took over and handled the situation well. He took responsibility, apologised for the inconvenience and renegotiated a deal that we are satisfied with. He also mentioned that we weren’t the only ones who experienced this situation as such characteristics are common for solitaire rings.
Wanted to give a 1 star initially due to bad workmanship of my wedding ring. The stone on my wedding ring dropped out after 2 days of wearing it. I went back to the store but was met with a rude staff and they said I did not take care of it. They did not apologies but instead told me that I am the only customer who experienced this (which I later found out is not true). I opted to repair the ring. 1 week after wearing it, the stone fell out for the 2nd time. I went back to the shop and was accused of not taking care of the ring, no apology. However, I gave a 3 star because the Manager took over and handled the situation well. He took responsibility, apologised for the inconvenience and renegotiated a deal that we are satisfied with. He also mentioned that we weren’t the only ones who experienced this situation as such characteristics are common for solitaire rings.
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Wanted to give a 1 star initially due to bad workmanship of my wedding ring. The stone on my wedding ring dropped out after 2 days of wearing it. I went back to the store but was met with a rude staff and they said I did not take care of it. They did not apologies but instead told me that I am the only customer who experienced this (which I later found out is not true). I opted to repair the ring. 1 week after wearing it, the stone fell out for the 2nd time. I went back to the shop and was accused of not taking care of the ring, no apology. However, I gave a 3 star because the Manager took over and handled the situation well. He took responsibility, apologised for the inconvenience and renegotiated a deal that we are satisfied with. He also mentioned that we weren’t the only ones who experienced this situation as such characteristics are common for solitaire rings.
Wanted to give a 1 star initially due to bad workmanship of my wedding ring. The stone on my wedding ring dropped out after 2 days of wearing it. I went back to the store but was met with a rude staff and they said I did not take care of it. They did not apologies but instead told me that I am the only customer who experienced this (which I later found out is not true). I opted to repair the ring. 1 week after wearing it, the stone fell out for the 2nd time. I went back to the shop and was accused of not taking care of the ring, no apology. However, I gave a 3 star because the Manager took over and handled the situation well. He took responsibility, apologised for the inconvenience and renegotiated a deal that we are satisfied with. He also mentioned that we weren’t the only ones who experienced this situation as such characteristics are common for solitaire rings.
No commitment. Enquiry goes directly to the vendor.
Or contact vendor directly
Check availability & get quote. No commitment.