Ovation SG

I first engaged Jennifer from Ovation SG for fairy lights decor a year before my AD. Despite sending her a photo of my requirement six months before my AD, she got my requirement wrong. Nearing my AD, we went for a site visit and upon seeing the venue in-person, she told me that my proposed layout was not feasible and there were certain modifications to be made. This was okay with me, as it was a month to the lead up of my AD. After the site visit, Jennifer told me that she would provide me with the revised quotation for a modified layout. However, I received radio silence from her and only after repeated prompting, she informed me that it was not feasible to execute to layout. I felt that it was incredibly unprofessional on her part, as the team could have informed me in advance on what is the bandwidth of the set-up team, such that I could look for other alternative arrangements if they were unwilling to commit. However, the entire process of engagement required repeated prompting, and just did not provide a service that was up to standard. No mock-ups were also provided. I hope that the team can take this feedback for consideration (and please, do not drop the ball three weeks before a couple’s big day).

I first engaged Jennifer from Ovation SG for fairy lights decor a year before my AD. Despite sending her a photo of my requirement six months before my AD, she got my requirement wrong. Nearing my AD, we went for a site visit and upon seeing the venue in-person, she told me that my proposed layout was not feasible and there were certain modifications to be made. This was okay with me, as it was a month to the lead up of my AD. After the site visit, Jennifer told me that she would provide me with the revised quotation for a modified layout. However, I received radio silence from her and only after repeated prompting, she informed me that it was not feasible to execute to layout. I felt that it was incredibly unprofessional on her part, as the team could have informed me in advance on what is the bandwidth of the set-up team, such that I could look for other alternative arrangements if they were unwilling to commit. However, the entire process of engagement required repeated prompting, and just did not provide a service that was up to standard. No mock-ups were also provided. I hope that the team can take this feedback for consideration (and please, do not drop the ball three weeks before a couple’s big day).

Engaged ovation to setup fairy lights for my wedding. Made the night feel even more special walking down the aisle with the lights. Thank you Jennifer and Raymond! Raymond was super patient with the setup request and adjustments. Best!

Engaged ovation to setup fairy lights for my wedding. Made the night feel even more special walking down the aisle with the lights. Thank you Jennifer and Raymond! Raymond was super patient with the setup request and adjustments. Best!

I contacted Ovation for help with wedding decor while still in quarantine, and Qiao Ling was most prompt and helpful in answering all of our queries! Even though we didn’t go with their services eventually (we had other friends to help with decor), I would definitely recommend ovation to any wedding couple or for a proposal project! Their services are professional and affordable and well valued!! 👏🏼👏🏼👏🏼

I contacted Ovation for help with wedding decor while still in quarantine, and Qiao Ling was most prompt and helpful in answering all of our queries! Even though we didn’t go with their services eventually (we had other friends to help with decor), I would definitely recommend ovation to any wedding couple or for a proposal project! Their services are professional and affordable and well valued!! 👏🏼👏🏼👏🏼