Love Story Wedding Boutique

everything was perfect in terms of clothes, makeup artist, photographer, and service staff. I highly recommend to my friends.

everything was perfect in terms of clothes, makeup artist, photographer, and service staff. I highly recommend to my friends.

We signed up their wedding package while at a wedding show last year. We foolishly did so without doing much research, after being pressured by Jenny who refused to let us leave their booth. She promised flexibility and the option to discuss amending items in the package. We regretted horribly as she and her colleague Michelle, were rigid and rejected our request to exchange 1 gown and suit for more hardcopy photos. Michelle also appeared to lack knowledge in her job. For example, she insisted that we have to wear contact lens for our pre wedding shoot, which would later turn out to be non essential as the photos turned out fine. She also made me buy apparels such as belt and black and white socks, without being able to explain the reasons for that. She further misled us by telling us that we would only be eligible for 2 hairstyles instead of 3 as promised, because we chose to take 2 outdoor shoots instead of 1. This was not stated in the contract at all. What i mentioned here is just the tip of the iceberg. Her repeated wrong information caused us tremendous stress and we had to turn to her manager, Christine Cheah, who was not much better off. We had wanted to rent the company car for our pre wedding shoot, which would cost us $180 as stated in the contract. Unfortunately, Christine told us that their car had broken down. Instead of solving the the problem for us, she asked us to source for a vehicle ourself. Alternatively, we could also rent her friend's car for $200. We certainly do not deserve to pay more as the car breakdown is strictly their own internal problem. Christine refused to provide alternative solutions that is fair. With regards to the pre wedding photos, Christine also lied that Jenny had already given us extra photos, even though what we had is the exact same as what is stated in the brochure. There was no extra given to us. She completely stopped replying us when we tried to seek further clarification. We have saved screenshot of our whatsapp messages as evidence of her rude behavior and poor customer service. And finally, Veron rushed us to choose our photos. She did not allow us much time to think and deleted our photos without our permission, simply because of our occasional casual remarks and because we did not say yes fast enough. We watched in horror as our photos disappeared from her computer screen. For a 3 hour appointment, we are done in just half the time. These very negative experiences shock us greatly and we were forced to cancel our actual day package with them, which was another nightmare. We were happy with Winson, Haiyan and Harlen's service but it was simply not enough to convince us to continue. Engaging them is the surest way to turn your love story into a horror story.

We signed up their wedding package while at a wedding show last year. We foolishly did so without doing much research, after being pressured by Jenny who refused to let us leave their booth. She promised flexibility and the option to discuss amending items in the package. We regretted horribly as she and her colleague Michelle, were rigid and rejected our request to exchange 1 gown and suit for more hardcopy photos. Michelle also appeared to lack knowledge in her job. For example, she insisted that we have to wear contact lens for our pre wedding shoot, which would later turn out to be non essential as the photos turned out fine. She also made me buy apparels such as belt and black and white socks, without being able to explain the reasons for that. She further misled us by telling us that we would only be eligible for 2 hairstyles instead of 3 as promised, because we chose to take 2 outdoor shoots instead of 1. This was not stated in the contract at all. What i mentioned here is just the tip of the iceberg. Her repeated wrong information caused us tremendous stress and we had to turn to her manager, Christine Cheah, who was not much better off. We had wanted to rent the company car for our pre wedding shoot, which would cost us $180 as stated in the contract. Unfortunately, Christine told us that their car had broken down. Instead of solving the the problem for us, she asked us to source for a vehicle ourself. Alternatively, we could also rent her friend's car for $200. We certainly do not deserve to pay more as the car breakdown is strictly their own internal problem. Christine refused to provide alternative solutions that is fair. With regards to the pre wedding photos, Christine also lied that Jenny had already given us extra photos, even though what we had is the exact same as what is stated in the brochure. There was no extra given to us. She completely stopped replying us when we tried to seek further clarification. We have saved screenshot of our whatsapp messages as evidence of her rude behavior and poor customer service. And finally, Veron rushed us to choose our photos. She did not allow us much time to think and deleted our photos without our permission, simply because of our occasional casual remarks and because we did not say yes fast enough. We watched in horror as our photos disappeared from her computer screen. For a 3 hour appointment, we are done in just half the time. These very negative experiences shock us greatly and we were forced to cancel our actual day package with them, which was another nightmare. We were happy with Winson, Haiyan and Harlen's service but it was simply not enough to convince us to continue. Engaging them is the surest way to turn your love story into a horror story.

Super long-overdue review. We highly recommend LoveStory. They provide one-stop service (pws, makeup, gown, photographers) and made our wedding planning such a breeze. We would like to thank their staff for the good service rendered. Especially to Jenny jie, Ryan (MUA), Doris, Kzen (PWS photographer) , Steven (AD photographer) and Harlen. Do look for Jenny jie if you want to find out more about the wedding package offered.

Super long-overdue review. We highly recommend LoveStory. They provide one-stop service (pws, makeup, gown, photographers) and made our wedding planning such a breeze. We would like to thank their staff for the good service rendered. Especially to Jenny jie, Ryan (MUA), Doris, Kzen (PWS photographer) , Steven (AD photographer) and Harlen. Do look for Jenny jie if you want to find out more about the wedding package offered.

I have took on their PWS package this year. Overall, very disappointed with the service rendered as their love story nest app is unhelpful in securing the appointments. Despite booking via the app, I still have to chase in the whatsapp chat to reconfirm the appointment date. Gowns are quite old and outdated, and overall many hidden charges like MUA will insist to put ampoule that cost $30/bottle. Their staff seems overworked as it could be the number of customers coming in are more than what they can handle. Initially, promised night shoot in the contract but was later told that night shoot is only for before 7pm timing. Any timing after 7pm needs additional charge.

I have took on their PWS package this year. Overall, very disappointed with the service rendered as their love story nest app is unhelpful in securing the appointments. Despite booking via the app, I still have to chase in the whatsapp chat to reconfirm the appointment date. Gowns are quite old and outdated, and overall many hidden charges like MUA will insist to put ampoule that cost $30/bottle. Their staff seems overworked as it could be the number of customers coming in are more than what they can handle. Initially, promised night shoot in the contract but was later told that night shoot is only for before 7pm timing. Any timing after 7pm needs additional charge.

Glad to have signed a package with love story wedding boutique for my wedding! Had a very pleasant experience with them from the start to the end of my wedding. I mainly liased with doris for gown selection for both pre-wedding and actual wedding day. Doris is the most patient lady I've ever met. She very patiently introduced and recommended gowns that fit my criteria, and took them down and dragged them to the fitting room for me to try. Being a fickle minded individual, I had second thoughts about the gowns I've chosen the following day and I dropped doris a text to ask her if she could do something about it. She arranged for me to go down to the boutique another time (when the boutique is quieter of course) so I can really pick a gown that I'll like. Quoting her "一生一世, 一定要选自己喜欢的". Because of Doris, I managed to choose the gowns I really liked for both my pre-wedding shoot and my actual wedding day. Doris also goes the extra mile to ensure our wants were met. Asked her for wedding gloves 2 days before our wedding and she got us a pair. Overall, doris was extremely patient, dedicated, invested in her customer's big day and made gown selection a breeze. Had Mr Lim as my prewedding shoot photographer. He was very good at cracking jokes and keeping the session light hearted and fun for both me and my husband. Our PWS photos turned out very well with our emotions perfectly captured in the photos. Overall, I had a really enjoyable time with love story wedding boutique!

Glad to have signed a package with love story wedding boutique for my wedding! Had a very pleasant experience with them from the start to the end of my wedding. I mainly liased with doris for gown selection for both pre-wedding and actual wedding day. Doris is the most patient lady I've ever met. She very patiently introduced and recommended gowns that fit my criteria, and took them down and dragged them to the fitting room for me to try. Being a fickle minded individual, I had second thoughts about the gowns I've chosen the following day and I dropped doris a text to ask her if she could do something about it. She arranged for me to go down to the boutique another time (when the boutique is quieter of course) so I can really pick a gown that I'll like. Quoting her "一生一世, 一定要选自己喜欢的". Because of Doris, I managed to choose the gowns I really liked for both my pre-wedding shoot and my actual wedding day. Doris also goes the extra mile to ensure our wants were met. Asked her for wedding gloves 2 days before our wedding and she got us a pair. Overall, doris was extremely patient, dedicated, invested in her customer's big day and made gown selection a breeze. Had Mr Lim as my prewedding shoot photographer. He was very good at cracking jokes and keeping the session light hearted and fun for both me and my husband. Our PWS photos turned out very well with our emotions perfectly captured in the photos. Overall, I had a really enjoyable time with love story wedding boutique!