Needed a beautiful flowers for our wedding anniversary. But busy life disturbed me to prepare that on time. Reached out the florist via Whatsapp at 7am. Discussed all in a hour and the doorbell was ringing at 8:30am. 🤗
Needed a beautiful flowers for our wedding anniversary. But busy life disturbed me to prepare that on time. Reached out the florist via Whatsapp at 7am. Discussed all in a hour and the doorbell was ringing at 8:30am. 🤗
I was in a fix as I needed a last minute bridal bouquet and they came through for me on 30th dec night! Very reliable and willing to go out of their way. Definitely recommend them to anyone with my eyes closed 😊
I was in a fix as I needed a last minute bridal bouquet and they came through for me on 30th dec night! Very reliable and willing to go out of their way. Definitely recommend them to anyone with my eyes closed 😊
Ling and Mr Heng from Little Flower Hut have made our wedding so memorable and adds colour and happiness to the photos taken in both ballroom and solemnisation room. Every guests was singing praises of the flowers during our wedding. They coordinated with Mandarin Oriental after we confirmed our agreement one week before our wedding. Truly good service and great results!
Ling and Mr Heng from Little Flower Hut have made our wedding so memorable and adds colour and happiness to the photos taken in both ballroom and solemnisation room. Every guests was singing praises of the flowers during our wedding. They coordinated with Mandarin Oriental after we confirmed our agreement one week before our wedding. Truly good service and great results!
I contacted little flower hut a week plus before my wedding and they were super responsive. My car was nicely decorated. They even gave me premium big roses for such reasonable price! Great quality, reasonable price and very efficient. Thank you very much for the great job!
I contacted little flower hut a week plus before my wedding and they were super responsive. My car was nicely decorated. They even gave me premium big roses for such reasonable price! Great quality, reasonable price and very efficient. Thank you very much for the great job!
UPDATE: What you claimed in your response that you have contacted me for a resolution is false. You have been ignoring my texts and I have yet to hear from you personally! Appalling customer service!!! I have never come across a business that made up countless excuses to defend their own mistakes, instead of sincerely acknowledging that they are in the wrong! Spoke to Esther to order two wreaths on 1 May 2020, 1 stand and 1 tabletop ($200 each, a total of $400). I have specifically requested for SOLEMN colours, and conveyed that white roses and very pale colours are preferable. She noted my requests and said that she will check what is available. I asked her to get back to me. She also asked me to transfer her the money first. She confirmed the order once I transferred, but I heard NOTHING about what flowers are available. I then asked her to take a picture of the end result, as I was mindful that a wreath MUST NOT be of vibrant colours. As a customer, I want to be ensure that my order is up to my requirement before delivering them out. Despite my countless reminders and check-ins with Esther, she did not take any pictures and only told me at the end of the day that the flowers have been delivered. She then sent me a photo of the stand wreath and a blur side view of tabletop wreath. To my dismay, the tabletop wreath was of a VIBRANT colour scheme, bright pink, light pink, purple, light green roses which might be more fitting for a wedding instead of a funeral. I am extremely upset that first, Esther did not take any pictures as requested before sending out (because if she did, I would not even let her deliver this), and second, as a florist how can they not understand the solemn colour scheme for a funeral! I immediately conveyed my dissatisfaction to Esther, and she was not even apologetic about the colour scheme and just gave an insincere sorry that her driver took a blur photo. Of all the circumstances, the quality of the photo was the least of my concerns! She went on to give excuses on the limited stocks. This was why I SPECIFICALLY requested for them to tell me what flowers and colours were available. With no sound no picture from them, how as a customer can I advise? And especially since this was for a funeral, I do not want to cause additional distress or misunderstanding to the recipient. She gave me 2 options, which I do not understand why as a customer I have to bear with their mistakes. Option 1: Esther said that they can refund the delivery fee (which to me, is not the issue at hand). This is not about the additional $30 for delivery because of May Day. The way they handled their customers, the distress they caused to the customers and the recipient, the poor follow-up....these are unacceptable and as a florist they should know how to rectify such situations, instead of asking me (the customer) how to rectify or even how to write a letter of apology. You’re asking a customer to write a letter of apology to herself!?!?! Option 2: She then offered to give a full refund and will take the wreaths back. Come on, at such occasion, you’re gonna take the flowers back!?!?! This is making me speechless. I asked Esther to think about how she could rectify this situation and get back to me. A night has passed and Esther has been ignoring all my texts and calls. As a retailer, it is the most basic principle to ensure customer service and take responsibility of your own mistakes made. Don’t come up with excuses and make your own customers bear such responsibilities!!! I have yet to hear from Esther personally on a solution and if you’re seeing this, please get back to me ASAP! She claims to be the manager, and is not even consulting her boss on the various solutions. Never going to recommend this florist to anyone!
UPDATE: What you claimed in your response that you have contacted me for a resolution is false. You have been ignoring my texts and I have yet to hear from you personally! Appalling customer service!!! I have never come across a business that made up countless excuses to defend their own mistakes, instead of sincerely acknowledging that they are in the wrong! Spoke to Esther to order two wreaths on 1 May 2020, 1 stand and 1 tabletop ($200 each, a total of $400). I have specifically requested for SOLEMN colours, and conveyed that white roses and very pale colours are preferable. She noted my requests and said that she will check what is available. I asked her to get back to me. She also asked me to transfer her the money first. She confirmed the order once I transferred, but I heard NOTHING about what flowers are available. I then asked her to take a picture of the end result, as I was mindful that a wreath MUST NOT be of vibrant colours. As a customer, I want to be ensure that my order is up to my requirement before delivering them out. Despite my countless reminders and check-ins with Esther, she did not take any pictures and only told me at the end of the day that the flowers have been delivered. She then sent me a photo of the stand wreath and a blur side view of tabletop wreath. To my dismay, the tabletop wreath was of a VIBRANT colour scheme, bright pink, light pink, purple, light green roses which might be more fitting for a wedding instead of a funeral. I am extremely upset that first, Esther did not take any pictures as requested before sending out (because if she did, I would not even let her deliver this), and second, as a florist how can they not understand the solemn colour scheme for a funeral! I immediately conveyed my dissatisfaction to Esther, and she was not even apologetic about the colour scheme and just gave an insincere sorry that her driver took a blur photo. Of all the circumstances, the quality of the photo was the least of my concerns! She went on to give excuses on the limited stocks. This was why I SPECIFICALLY requested for them to tell me what flowers and colours were available. With no sound no picture from them, how as a customer can I advise? And especially since this was for a funeral, I do not want to cause additional distress or misunderstanding to the recipient. She gave me 2 options, which I do not understand why as a customer I have to bear with their mistakes. Option 1: Esther said that they can refund the delivery fee (which to me, is not the issue at hand). This is not about the additional $30 for delivery because of May Day. The way they handled their customers, the distress they caused to the customers and the recipient, the poor follow-up....these are unacceptable and as a florist they should know how to rectify such situations, instead of asking me (the customer) how to rectify or even how to write a letter of apology. You’re asking a customer to write a letter of apology to herself!?!?! Option 2: She then offered to give a full refund and will take the wreaths back. Come on, at such occasion, you’re gonna take the flowers back!?!?! This is making me speechless. I asked Esther to think about how she could rectify this situation and get back to me. A night has passed and Esther has been ignoring all my texts and calls. As a retailer, it is the most basic principle to ensure customer service and take responsibility of your own mistakes made. Don’t come up with excuses and make your own customers bear such responsibilities!!! I have yet to hear from Esther personally on a solution and if you’re seeing this, please get back to me ASAP! She claims to be the manager, and is not even consulting her boss on the various solutions. Never going to recommend this florist to anyone!
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