Khoocoon

Khoocoon, Ethan and team are so thoughtful and truly delivered on our lavender vision for our wedding, with dreamy purple blooms and they value added by introducing more creative ideas like the wedding stand for solemnisation, and welcome mirror. We are very thankful to have this team and we loved every interaction with them that's filled with so much energy and passion for this. The team is also very accommodating and goes the extra mile, including finishing the set up over night. Such insane dedication! Kudos and mad respect :) highly recommend. 赞赞！！！

Khoocoon, Ethan and team are so thoughtful and truly delivered on our lavender vision for our wedding, with dreamy purple blooms and they value added by introducing more creative ideas like the wedding stand for solemnisation, and welcome mirror. We are very thankful to have this team and we loved every interaction with them that's filled with so much energy and passion for this. The team is also very accommodating and goes the extra mile, including finishing the set up over night. Such insane dedication! Kudos and mad respect :) highly recommend. 赞赞！！！

Dawn & Ethan captured my vision for my wedding exactly the way i wanted it. Always very friendly and accommodating as well. I left the styling entirely up to her. my husband and i had absolute trust in her that she will deliver results :)

Dawn & Ethan captured my vision for my wedding exactly the way i wanted it. Always very friendly and accommodating as well. I left the styling entirely up to her. my husband and i had absolute trust in her that she will deliver results :)

At the start, I was excited to work with them after having seen their works before. After conversing with them at the initial stages, I felt that their ideas, pricing methods and thought processes differ from the norm - which was something that I was looking for. Without a doubt, I decided to go with them as my main florist and area decor for my wedding. Ideas were flowing and mutually exchanged during the planning stages. However, the actual day started drawing closer and that’s when everything started to go downhill. They became very unresponsive and ignored our messages. As much of a chill bride that I am, our decor was still not confirmed at all up till 10 days before the event (27/1) and that made me extremely unsettled knowing that there wasn’t a solid confirmed plan of the main decor of the whole venue. Dropped them a text on 17/1, 18/1 and 19/1 and still no response. Eventually they finally responded and claimed she was down with a fever. As much as I wanted to sympathize with her, I didn’t think it was that hard to just drop a text to let me know that she’s sick and unable to get back fast, even though that in itself is already unprofessional considering how it doesn’t make sense to put all projects on hold knowing the scale of the event. However I decided to let it slide. She claimed she would update the deck that night (19/1) but she didn’t, until 22/1 when I dropped her a text to remind her of it. It was then that she replied and we had a zoom call that finalized most of it. Imagine the amount of stress we had to go through, knowing it’s 5 days to our wedding and the decor is only confirmed then. There were some things that they were waiting on for us to provide (pictures, text on signage etc). However, if we would have confirmed everything way ahead, the timeline wouldn’t have dragged till that last minute. (Continued next)

At the start, I was excited to work with them after having seen their works before. After conversing with them at the initial stages, I felt that their ideas, pricing methods and thought processes differ from the norm - which was something that I was looking for. Without a doubt, I decided to go with them as my main florist and area decor for my wedding. Ideas were flowing and mutually exchanged during the planning stages. However, the actual day started drawing closer and that’s when everything started to go downhill. They became very unresponsive and ignored our messages. As much of a chill bride that I am, our decor was still not confirmed at all up till 10 days before the event (27/1) and that made me extremely unsettled knowing that there wasn’t a solid confirmed plan of the main decor of the whole venue. Dropped them a text on 17/1, 18/1 and 19/1 and still no response. Eventually they finally responded and claimed she was down with a fever. As much as I wanted to sympathize with her, I didn’t think it was that hard to just drop a text to let me know that she’s sick and unable to get back fast, even though that in itself is already unprofessional considering how it doesn’t make sense to put all projects on hold knowing the scale of the event. However I decided to let it slide. She claimed she would update the deck that night (19/1) but she didn’t, until 22/1 when I dropped her a text to remind her of it. It was then that she replied and we had a zoom call that finalized most of it. Imagine the amount of stress we had to go through, knowing it’s 5 days to our wedding and the decor is only confirmed then. There were some things that they were waiting on for us to provide (pictures, text on signage etc). However, if we would have confirmed everything way ahead, the timeline wouldn’t have dragged till that last minute. (Continued next)

(Continued) Fast forward to event day (27/1). Pictures of the lemon trees we wanted were sent on that morning showing how green the lemons were. We agreed that if they were green, they would manually hang ripened lemons (Back to that). And at 10:58am, Ethan reminded us to give them the final payment. It was the wedding itself and here you are asking for the final payment? While payment terms were stated in the invoice and it should be our onus to make payment on time, a gentle reminder could've been given earlier. Just not on the wedding day itself. The agreed proposal was to have a backdrop for tea ceremony at 3pm so they could come and set up at noon. At 2:45pm, no sign of backdrop. We waited and suffered in the heat, with no idea when we could proceed. I had to scramble around with my bridesmaids to call and check in on what’s going on - they claimed they had some issues in the loading bay. No decency to drop a text to inform us it’s going to be late. We decided not to wait any longer and proceeded with the ceremony, with them finally coming in at 3:20pm trying to set it up in the midst of the ceremony…by then, we were almost done. Meanwhile, a solemnisation ceremony was supposed to happen at the same place at 4:30pm. Nothing seemed to be set up nearing the time and when we called them, they claimed that there was no set up to be done. The owner told me post-wedding and blamed my bridesmaid for using the “wrong terminology” which confused the team. In the first place, there wouldn't be a confusion if everything was clearly communicated to us. The attitude given by the crew wasn’t ideal, seemingly rude. The owner then blamed the weather saying that flowers wouldn’t survive in the heat that long if set up too early and their crew would get a heat stroke…..so was it cos of the miscommunication that delayed the set up or was it the weather? What could I have done as a bride to ensure that the weather is nice enough for the crew to set up comfortably in an outdoor event? Perhaps this should have been brought up at the very start when I told them about having an outdoor event but nope, wasn’t highlighted until post-wedding. The flowers and trees were supposed to be repurposed to the ballroom aisle right after for the dinner. My guests had to wait for them to set up before they could enter the ballroom. Again, the owner blamed me for not informing them that there was a luncheon before that there. I didn’t see it was a problem as my solemnisation only ended at 5:30pm. Any movement of the repurposed decor should only be done after that anyway. Cos of the “lack of time” they didn’t hang up any of the fresh lemons on the trees. So technically they just looked like…normal scrawny trees. They mentioned that I told them that set up could be done at noon. Yes, at the lawn butI did not mention the ballroom anyways as I wasn't told too that there was going to be a luncheon there. The aisle carpet was also crumpled, causing guests and even myself to trip. Of course, again explaining/giving the excuse that it will happen with too much movement on the carpet…The crew admitted that they have had this feedback before and are “working on it”….? I guess I’m lucky that no major accidents happened. Lastly, a photo wall with a nice design with our initials was supposed to be set up for the Photo Booth. Again, it was not delivered. The owner claimed that the wall was not ready (?) and so had to use another adhoc one. We had a call post-wedding to try and explain to me what went on but tbh, a lot of it sounded like excuses after excuses, blaming everything and everyone. After I posted the reviews, they sent long texts trying to apologize, which ended off with yet another reminder of final payment. So was the apology made sincerely or just for the payment? Their responses following that were passive-aggressive. It was disappointing that what could have been a happy occasion and working r/s turned out to be this way. Poor service recovery and customer communication were what we got. Perhaps they shouldn't bite off more than they can chew.

(Continued) Fast forward to event day (27/1). Pictures of the lemon trees we wanted were sent on that morning showing how green the lemons were. We agreed that if they were green, they would manually hang ripened lemons (Back to that). And at 10:58am, Ethan reminded us to give them the final payment. It was the wedding itself and here you are asking for the final payment? While payment terms were stated in the invoice and it should be our onus to make payment on time, a gentle reminder could've been given earlier. Just not on the wedding day itself. The agreed proposal was to have a backdrop for tea ceremony at 3pm so they could come and set up at noon. At 2:45pm, no sign of backdrop. We waited and suffered in the heat, with no idea when we could proceed. I had to scramble around with my bridesmaids to call and check in on what’s going on - they claimed they had some issues in the loading bay. No decency to drop a text to inform us it’s going to be late. We decided not to wait any longer and proceeded with the ceremony, with them finally coming in at 3:20pm trying to set it up in the midst of the ceremony…by then, we were almost done. Meanwhile, a solemnisation ceremony was supposed to happen at the same place at 4:30pm. Nothing seemed to be set up nearing the time and when we called them, they claimed that there was no set up to be done. The owner told me post-wedding and blamed my bridesmaid for using the “wrong terminology” which confused the team. In the first place, there wouldn't be a confusion if everything was clearly communicated to us. The attitude given by the crew wasn’t ideal, seemingly rude. The owner then blamed the weather saying that flowers wouldn’t survive in the heat that long if set up too early and their crew would get a heat stroke…..so was it cos of the miscommunication that delayed the set up or was it the weather? What could I have done as a bride to ensure that the weather is nice enough for the crew to set up comfortably in an outdoor event? Perhaps this should have been brought up at the very start when I told them about having an outdoor event but nope, wasn’t highlighted until post-wedding. The flowers and trees were supposed to be repurposed to the ballroom aisle right after for the dinner. My guests had to wait for them to set up before they could enter the ballroom. Again, the owner blamed me for not informing them that there was a luncheon before that there. I didn’t see it was a problem as my solemnisation only ended at 5:30pm. Any movement of the repurposed decor should only be done after that anyway. Cos of the “lack of time” they didn’t hang up any of the fresh lemons on the trees. So technically they just looked like…normal scrawny trees. They mentioned that I told them that set up could be done at noon. Yes, at the lawn butI did not mention the ballroom anyways as I wasn't told too that there was going to be a luncheon there. The aisle carpet was also crumpled, causing guests and even myself to trip. Of course, again explaining/giving the excuse that it will happen with too much movement on the carpet…The crew admitted that they have had this feedback before and are “working on it”….? I guess I’m lucky that no major accidents happened. Lastly, a photo wall with a nice design with our initials was supposed to be set up for the Photo Booth. Again, it was not delivered. The owner claimed that the wall was not ready (?) and so had to use another adhoc one. We had a call post-wedding to try and explain to me what went on but tbh, a lot of it sounded like excuses after excuses, blaming everything and everyone. After I posted the reviews, they sent long texts trying to apologize, which ended off with yet another reminder of final payment. So was the apology made sincerely or just for the payment? Their responses following that were passive-aggressive. It was disappointing that what could have been a happy occasion and working r/s turned out to be this way. Poor service recovery and customer communication were what we got. Perhaps they shouldn't bite off more than they can chew.

Our post-wedding flowers were an absolute triumph! The florist nailed it, and I couldn't be happier. The arrangements were like a burst of happiness in every room, and the colors were spot on. The flowers lasted for ages, which was a pleasant surprise. It's clear the florist knew exactly what they were doing, and I'm grateful for their talent in making our post-wedding space so vibrant. If you want flowers that will make you smile long after the big day, this is the way to go!

Our post-wedding flowers were an absolute triumph! The florist nailed it, and I couldn't be happier. The arrangements were like a burst of happiness in every room, and the colors were spot on. The flowers lasted for ages, which was a pleasant surprise. It's clear the florist knew exactly what they were doing, and I'm grateful for their talent in making our post-wedding space so vibrant. If you want flowers that will make you smile long after the big day, this is the way to go!