Grand Hyatt Singapore

Had an awesome 2D1N staycation with my husband yesterday to celebrate our advance 3rd wedding anniversary. Service was great, staffs were friendly and they even gave us an anniversary cake and card! Thank you Grand Hyatt and we will definitely be back again for our next staycation! 🥰🥰

Had an awesome 2D1N staycation with my husband yesterday to celebrate our advance 3rd wedding anniversary. Service was great, staffs were friendly and they even gave us an anniversary cake and card! Thank you Grand Hyatt and we will definitely be back again for our next staycation! 🥰🥰

Nice polite information counter staff Thumbs up excellent when i pass bags of monitor and staff for Michael Ngo family for my grandsons with them My second daughter’s wedding was held at this Hotel too 👍Keep it Up n regards Jannie Hsu Jin Yong

Nice polite information counter staff Thumbs up excellent when i pass bags of monitor and staff for Michael Ngo family for my grandsons with them My second daughter’s wedding was held at this Hotel too 👍Keep it Up n regards Jannie Hsu Jin Yong

I attended my sis wedding yesterday at Grand Hyatt, small family function, food was good. But the service was disappointing for such a grand hotel. Drinks were not offered actively when the guests were seated, red wines were not refilled, coffee/tea were not proactively offered to guests when they were having their desserts or even after desserts. None of the guests were aware that there are coffee/tea. I have to personally ask the guests if they want a cup of coffee/tea to end the meal. Orders were taken by me and given to the staff. Coffee/tea were served with yet another disappointment, with no milk nor sugar upon serving. I have to walk out to the counter and get it myself. Being in the service industry in a 5-star hotel in the past, we were taught to offer coffee/tea for buffet service after desserts. This kind of service should not be coming from this hotel. Although it is a small buffet function, that does not mean the service should slack.

I attended my sis wedding yesterday at Grand Hyatt, small family function, food was good. But the service was disappointing for such a grand hotel. Drinks were not offered actively when the guests were seated, red wines were not refilled, coffee/tea were not proactively offered to guests when they were having their desserts or even after desserts. None of the guests were aware that there are coffee/tea. I have to personally ask the guests if they want a cup of coffee/tea to end the meal. Orders were taken by me and given to the staff. Coffee/tea were served with yet another disappointment, with no milk nor sugar upon serving. I have to walk out to the counter and get it myself. Being in the service industry in a 5-star hotel in the past, we were taught to offer coffee/tea for buffet service after desserts. This kind of service should not be coming from this hotel. Although it is a small buffet function, that does not mean the service should slack.

Does not live up to expectation for a 5 stars hotel. We had a wedding lunch buffet. The service staff is not attentive and we need to look for service staff several times to top up our drinks at our table.

Does not live up to expectation for a 5 stars hotel. We had a wedding lunch buffet. The service staff is not attentive and we need to look for service staff several times to top up our drinks at our table.

We went to Grand Hyatt to attend a wedding on 25 Dec 16. Before the wedding started, a service staff serving our drinks tilted his serving plate and dropped a glass of coke onto myself and my 1 year old who was sitting on my lap while waiting for the baby chair. She screamed and cried as it was shocking to have cold water poured on her like this. I was equally shocked. Was really upset and I told the service staff in his face not to serve around kids ever again. Quickly wiped her, and bring her out to change into dry clothing before I approach another staff and told him I want to see their manager immediately. And I was so mad on what my 1 year old had to experience without realising my hair, clothing and shoes were drenched in coke as well. The event service team leader, Joseph came and attended to us. Understanding the situation he went into solution finding for us instead of telling us there is nothing they are do and it was a regretful accident. I totally appreciate. I told him I am sticky and uncomfortable even before the wedding even started. My girl was equally sticky. Jess, the event service manager came along and told us she will arrange for a room for us to clean up immediately, send our clothing for dry cleaning so that we can attend the 2nd march in. Seeing the team trying their best to assist us, puts out the angriness in me. I told myself, this is the best they could do for the situation. And I appreciate all these so much. Told the managers, there is no need to fire the service staff, all we ask for is the hotel's responsibility to ensure training is being done properly to avoid future such accidents. Being in the service line for years, I do understand and met many unreasonable customers and disagreed with many unbelievable values of customer service companies. Such as MBS telling me that they will not apologise for a thief situation because it would mean they really done it. How many do understand that apologies means you are aware of the situation and how upset your customers are at that point of time. Thanks to Jess and Joseph, you both made me realised there are still good customer service in Singapore despite the many unreasonable customers you may have had met. Taking pride and dignity at work, holding up the brand promise for your company and having the love and passion for the job is totally awesome. Do good because it's a direct reflection of ourselves, not to react back on the reflection of others. And I seen all these values in you as you serve my family that day. Keep it up!

We went to Grand Hyatt to attend a wedding on 25 Dec 16. Before the wedding started, a service staff serving our drinks tilted his serving plate and dropped a glass of coke onto myself and my 1 year old who was sitting on my lap while waiting for the baby chair. She screamed and cried as it was shocking to have cold water poured on her like this. I was equally shocked. Was really upset and I told the service staff in his face not to serve around kids ever again. Quickly wiped her, and bring her out to change into dry clothing before I approach another staff and told him I want to see their manager immediately. And I was so mad on what my 1 year old had to experience without realising my hair, clothing and shoes were drenched in coke as well. The event service team leader, Joseph came and attended to us. Understanding the situation he went into solution finding for us instead of telling us there is nothing they are do and it was a regretful accident. I totally appreciate. I told him I am sticky and uncomfortable even before the wedding even started. My girl was equally sticky. Jess, the event service manager came along and told us she will arrange for a room for us to clean up immediately, send our clothing for dry cleaning so that we can attend the 2nd march in. Seeing the team trying their best to assist us, puts out the angriness in me. I told myself, this is the best they could do for the situation. And I appreciate all these so much. Told the managers, there is no need to fire the service staff, all we ask for is the hotel's responsibility to ensure training is being done properly to avoid future such accidents. Being in the service line for years, I do understand and met many unreasonable customers and disagreed with many unbelievable values of customer service companies. Such as MBS telling me that they will not apologise for a thief situation because it would mean they really done it. How many do understand that apologies means you are aware of the situation and how upset your customers are at that point of time. Thanks to Jess and Joseph, you both made me realised there are still good customer service in Singapore despite the many unreasonable customers you may have had met. Taking pride and dignity at work, holding up the brand promise for your company and having the love and passion for the job is totally awesome. Do good because it's a direct reflection of ourselves, not to react back on the reflection of others. And I seen all these values in you as you serve my family that day. Keep it up!